STAKEHOLDER ENGAGEMENT GC highly values the importance of all stakeholder groups, because GC has been well aware that their feedbacks are significant for GC to enhance business operations and performance. Thus, GC continuously reviews stakeholder engagement activities and communication channels on annual basis. This is to ensure that stakeholders have opportunities to involve in the engagement and provide appropriate suggestions. (GRI 102-40, GRI 102-41, GRI 102-42, GRI 102-43, GRI 102-44) Shareholder Business Partner Benefits to Stakeholders • Being confident in the organization and investment • Accessing to accurate information • Maintaining shareholders’ rights in accordance with rules and laws Engagement Channels and Frequency • Annual General Meeting once a year • Annual Report/Integrated Sustainability Report • Company visit by shareholder once a year • Shareholder satisfaction survey once a year • Whistleblower channel • Contact through the company secretary • Contact through company website Benefits to Stakeholders • Collaborating with producer, raw material and servicer suppliers to encourage a compliance with Supplier’s Code of Business Conduct • Facilitate knowledge that helps suppliers to develop technology and environmentally innovative products • Customers receive quality products as needed • Collaborating with trust and confidence Engagement Channels and Frequency • Annual supplier meeting and annual customer meeting once a year • Monthly meeting with suppliers • Supplier registration • Customer Solution Center (CSC) • Customer satisfaction survey once a year • Various media channels, such as newsletters, magazines, and social media • Joint CSR activities 2 times in 2021 • Quarterly analyst meeting • Whistleblower channel • Contact through company website Stakeholders • Shareholder Issues of Interests • Enhancement of business competitiveness and business direction • Organizational risks management in short-term and long-term • Corporate Governance and transparent information disclosure Actions and Responses • Review and improve business operation in order to readily respond to a variety of situations more efficiency • Analysis, monitoring, and preparing the measures for managing short-term risks, emerging risks, and risks that might happen in the next three to five years from now • Providing transparent information in accordance with national and international standards • Providing channels for shareholders to submit their opinions and complaints directly Stakeholders • Business Partner • Customer • Investor Issues of Interests • Operating with integrity, transparency and fairness • Receiving high-quality products and services at a fair price • Improving business competitiveness and business direction in the future Actions and Responses • Establish the Supplier Code of Conduct • Conduct business with responsibility and comply with the principles and policy of corporate governance, business code of conduct and corporate compliance policy • Deliver goods and services that meets customers’ expectation and establish feedback channel to receive customers' feedback • Organize capacity development programs for suppliers and customers e.g. collaboration with suppliers and clients to develop new products and services, and provision of knowledge and training session on safety topic to the suppliers, etc. 48 PTT GLOBAL CHEMICAL PUBLIC COMPANY LIMITED บริษัท พีทีที โกลบอล เคมิคอล จำ �กัด (มหาชน)
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