(GRI 102-40, GRI 102-41, GRI 102-42, GRI 102-43, GRI 102-44) Community, Society and the Environment Employee Benefits to Stakeholders • Minimizing the impact from business impact that might have on the environment and society • No violation on environmental laws • Creating income and jobs for local people • Building a good relationship with other organizations Engagement Channels and Frequency • Community visit 1,476 times in 2021 • 186 CSR activities in 2021 • Community satisfaction survey once a year • Join the government network • Communication activities with media through all media channels • Company visit by media • Supporting and participating in media’s activities • Whistleblower channel • Contact through company website Benefits to Stakeholders • Employees received trainings in topics related to their position, and training hour was 31.76 hours per person • Decreasing in company’s incident and illness • Talent attraction and retention Engagement Channels and Frequency • Various communication channels and company’s internal online system • CEO townhall, quarterly • Employee satisfaction and engagement survey once a year • Whistleblower channel • Contact through company website Stakeholders • Community, Society, and the Environment • Public Sector • NGO • Media Issues of Interests • Impact on community, society and the environment, which is a result of company’s operations • Collaboration between GC, public sector, and non-profit organization (NGO) • Disclosure of company’s information and performance with accuracy and timely manner • Transparent and auditable management procedures Actions and Responses • Operating business with due care and fully comply with law & regulation including Climate Change problem solving and impact alleviation as follow both the globe and Thailand goal. • Communicating and disclosing the completed, accurate, and updated information. In addition, listening to opinions and complaints from community, society, NGO, and media • Appointing the responsible department to perform appropriate liaison with public sector • Strictly complying with the relevant laws • Following the news from media and take them into consider during direction planning Stakeholders • Employee Issues of Interests • Providing compensations, benefit and fair workplace conditions • Managing occupational health and safety Actions and Responses • Providing channels for employees to submit their opinions and complaints directly to executives • Develop employee capability, using clear performance indicators that are consistent with global standards • Encouraging occupational health and safety • Providing adequate compensations and benefits to employees 49 INTEGRATED SUSTAINABILITY REPORT 2021 รายงานความยั่งยืนแบบบูรณาการ ประจำ �ปี 2564 FINANCIAL HIGHLIGHTS OUR STRATEGY IN ACTION ABOUT THIS REPORT APPENDIX OUR BUSINESS
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