59 INTEGRATED SUSTAINABILITY REPORT 2021 รายงานความยั่งยืนแบบบูรณาการ ประจำ �ปี 2564 Natural Capital Business Partner Business Partner MATERIAL SUSTAINABILITY ISSUES (GRI 102-46) Chapter/ Section Material Topic to GC Key Stakeholders and Impact Boundary Within the Organization Outside the Organization Importance to Capital, Effective Actions & Controls, and Value Creation Corresponding Material GRI Topics Responsible Caring to Offer the Best Responsible Caring to Offer the Best Customer Relationship Management Product Stewardship Customer Health and Safety (GRI 416) Marketing and Labelling (GRI 417-2, GRI 417-3) Customer Privacy (GRI 418-1) Socioeconomic Compliance (GRI 419-1) Product and Services (GRI 103, GRI 102-43, GRI 102-44) Economic Performance (GRI 103, GRI 201-1) Indirect Economic Impact (GRI 103, GRI 203-1, GRI 203-2) Product and Services (GRI 103) Material (GRI 301-1) Customer Health and Safety (GRI 103, GRI 416-1) Financial Capital Social and Relationship Capital Social and Relationship Capital Community, Society and the Environment Community, Society and the Environment EFFICIENCY DRIVEN - RESPONSIBLE PRODUCTION PORTFOLIO DRIVEN - OFFER THE BEST & STOP THE WASTE Intellectual Capital Intellectual Capital Air Quality Control Operational Eco-efficiency Emissions (GRI 103, GRI 305-7) Financial Capital Natural Capital Social and Relationship Capital Community, Society and the Environment Manufactured Capital FINANCIAL HIGHLIGHTS OUR STRATEGY IN ACTION ABOUT THIS REPORT APPENDIX OUR BUSINESS
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