Stakeholder Engagement

GC highly values the importance of all stakeholder groups, because GC has been well aware that their feedbacks are significant for GC to enhance business operations and performance.

Thus, GC continuously reviews stakeholder engagement activities and communication channels on annual basis. This is to ensure that stakeholders have opportunities to involve in the engagement and provide appropriate suggestions.

Issues of Interests	Enhancement of business competitiveness and business direction Organizational risks management in short-term and long-term Corporate Governance and transparent information disclosure
Actions and Responses	Review and improve business operation in order to readily respond to a variety of situations more efficiency Analysis, monitoring, and preparing the measures for managing short-term risks, emerging risks, and risks that might happen in the next three to five years from now Providing transparent information in accordance with national and international standards Providing channels for shareholders to submit their opinions and complaints directly
Benefits to Stakeholders	Being confident in the organization and investment Accessing to accurate information Maintaining shareholders’ rights in accordance with rules and laws
Engagement Channels and Frequency	Annual General Meeting once a year Annual Report/Integrated Sustainability Report Company visit by shareholder once a year Shareholder satisfaction survey once a year Whistleblower channel Contact through the company secretary Contact through company website

Issues of Interests	Operating with integrity, transparency and fairness Receiving high-quality products and services at a fair price Improving business competitiveness and business direction in the future
Actions and Responses	Establish the Supplier Code of Conduct Conduct business with responsibility and comply with the principles and policy of corporate governance, business code of conduct and corporate compliance policy Deliver goods and services that meets customers’ expectation and establish feedback channel to receive customers' feedback Organize capacity development programs for suppliers and customers e.g. collaboration with suppliers and clients to develop new products and services, and provision of knowledge and training session on safety topic to the suppliers, etc.
Benefits to Stakeholders	Collaborating with producer, raw material and servicer suppliers to encourage a compliance with Supplier’s Code of Business Conduct Facilitate knowledge that helps suppliers to develop technology and environmentally innovative products Customers receive quality products as needed Collaborating with trust and confidence
Engagement Channels and Frequency	Annual supplier meeting and annual customer meeting once a year Monthly meeting with suppliers Supplier registration Customer Solution Center (CSC) Customer satisfaction survey once a year Various media channels, such as newsletters, magazines, and social media Joint CSR activities 2 times in 2021 Quarterly analyst meeting Whistleblower channel Contact through company website

Issues of Interests	Impact on community, society and the environment, which is a result of company’s operations Collaboration between GC, public sector, and non-profit organization (NGO) Disclosure of company’s information and performance with accuracy and timely manner Transparent and auditable management procedures
Actions and Responses	Operating business with due care and fully comply with law & regulation including Climate Change problem solving and impact alleviation as follow both the globe and Thailand goal. Communicating and disclosing the completed, accurate, and updated information. In addition, listening to opinions and complaints from community, society, NGO, and media Appointing the responsible department to perform appropriate liaison with public sector Strictly complying with the relevant laws Following the news from media and take them into consider during direction planning
Benefits to Stakeholders	Minimizing the impact from business impact that might have on the environment and society No violation on environmental laws Creating income and jobs for local people Building a good relationship with other organizations
Engagement Channels and Frequency	Community visit 1,476 times in 2021 186 CSR activities in 2021 Community satisfaction survey once a year Join the government network Communication activities with media through all media channels Company visit by media Supporting and participating in media’s activities Whistleblower channel Contact through company website

Issues of Interests	Providing compensations, benefit and fair workplace conditions Managing occupational health and safety
Actions and Responses	Providing channels for employees to submit their opinions and complaints directly to executives Develop employee capability, using clear performance indicators that are consistent with global standards Encouraging occupational health and safety Providing adequate compensations and benefits to employees
Benefits to Stakeholders	Employees received trainings in topics related to their position, and training hour was 31.76 hours per person Decreasing in company’s incident and illness Talent attraction and retention
Engagement Channels and Frequency	Various communication channels and company’s internal online system CEO townhall, quarterly Employee satisfaction and engagement survey once a year Whistleblower channel Contact through company website

Stakeholder Engagement

Shareholder

Business Partner: Business Partner, Customer, Investor

Community, Society and the Environment: Community, Society and the Environment, Public Sector, NGO, Media

Employee