Stakeholder Engagement

GC highly values the importance of all stakeholder groups because GC is well aware that their feedback is significant for enhancing business operations and performance.

Thus, GC continuously reviews stakeholder engagement activities and communication channels on an annual basis to ensure that stakeholders have opportunities to be involved in the engagement and provide appropriate suggestions.

Issues of Interests	Business Competitiveness Enhancement and Strategic Business Direction Short-term and Long-term Enterprise Risk Management Governance and Transparent Disclosure
Actions and Responses	Review and enhance operational efficiency to ensure business resilience and readiness to respond to evolving circumstances Analyze, monitor, audit, and surveil enterprise risks, and prepare risk management measures for both short-term risks and emerging risks anticipated over the next 3-5 years Ensure transparent disclosure in compliance with international standards Provide opportunities for shareholders to directly submit opinions and grievances to the Company
Benefits to Stakeholders	Being confident in the organization and investment Accessing to accurate information Maintaining shareholders’ rights in accordance with rules and laws
Engagement Channels and Frequency	Annual General Meeting once a year Annual Report/Integrated Sustainability Report Company visit by shareholder once a year Shareholder satisfaction survey once a year Whistleblower channel Contact through the company secretary Contact through company website

Issues of Interests	Operate with integrity, transparency, and fairness Deliver high-quality products and services at fair prices Promote business competitiveness enhancement
Actions and Responses	Establish a Supplier Code of Conduct for manufacturers, procurement of goods, raw materials, and services Conduct business responsibly in accordance with Corporate Governance principles and policies, and the Code of Business Conduct Deliver products and services that meet customer expectations and provide channels for capturing the Voice of Customer Implement programs to support capacity building for suppliers and customers, such as fostering collaboration with suppliers and customers in the co-development of new products and services, and providing safety knowledge training and skills development for suppliers
Benefits to Stakeholders	Collaborating with producer, raw material and servicer suppliers to encourage a compliance with Supplier’s Code of Business Conduct Facilitate knowledge that helps suppliers to develop technology and environmentally innovative products Customers receive quality products as needed Collaborating with trust and confidence
Engagement Channels and Frequency	Annual supplier meeting and annual customer meeting once a year Monthly meeting with suppliers Supplier registration Customer Solution Center (CSC) Customer satisfaction survey once a year Various media channels, such as newsletters, magazines, and social media Joint CSR activities 2 times in 2021 Quarterly analyst meeting Whistleblower channel Contact through company website

Issues of Interests	Consider impacts on communities, society, and the environment resulting from the Company's operations Collaborate with government agencies, private sector, and non-profit organizations Disclose accurate and timely information and performance results of the Company Ensure transparent and auditable operations Conduct business prudently and in strict compliance with applicable laws, while contributing to addressing and mitigating climate change impacts in alignment with both international and national objectives Communicate and disclose comprehensive, accurate, and timely information on the Company's operations, as well as receive feedback and grievances from communities, society, non-profit organizations, and the media Establish and designate responsible units for appropriate liaison and coordination with government authorities Ensure strict compliance with all applicable laws and regulations Monitor media coverage and news to inform the development of operational guidelines
Actions and Responses	Conduct business prudently and in strict compliance with applicable laws, while contributing to addressing and mitigating climate change impacts in alignment with both international and national objectives Communicate and disclose comprehensive, accurate, and timely information on the Company's operations, as well as receive feedback and grievances from communities, society, non-profit organizations, and the media Establish and designate responsible units for appropriate liaison and coordination with government authorities Ensure strict compliance with all applicable laws and regulations Monitor media coverage and news to inform the development of operational guidelines
Benefits to Stakeholders	Minimizing the impact from business impact that might have on the environment and society No violations of environmental laws Creating income and jobs for local people Building a good relationship with other organizations
Engagement Channels and Frequency	Community visits 1,476 times in 2021 186 CSR activities in 2021 Community satisfaction survey once a year Joining the government networks Communication activities with media through all media channels Company visits by media Supporting and participating in media activities Whistleblower channel Contact through company website

Issues of Interests	Providing fair compensation, benefits, and working conditions Managing occupational health and safety
Actions and Responses	Providing channels for employees to submit their opinions and complaints directly to executives Develop employee capability, using clear performance indicators that are consistent with global standards Encouraging occupational health and safety Providing adequate compensations and benefits to employees
Benefits to Stakeholders	Employees received trainings in topics related to their position, and training hour was 31.76 hours per person Decreasing incidents and illnesses in the company Talent attraction and retention
Engagement Channels and Frequency	Various communication channels and company internal online system Quarterly CEO town hall Annual employee satisfaction and engagement survey Whistleblower channel Contact through company website

Stakeholder Engagement

Shareholder

Business Partner: Business Partner, Customer, and Investor

Community, Society and Environment: Community, Society, Public Sector, NGO, and the Media

Employee