GC will not tolerate any behaviors or any violation of Business Codes of Conduct and Corporate Compliance. GC will investigate the violations according to corporate compliance procedures, rules and regulations in every cases in the same manners and report to the Audit Committee and the Corporate Governance Committee, whch will validate the details of the violation reports from the Whistleblower System.

GC has disclosed all violation cases in code of business conduct, ethics, bribery and corruption, which has been strcitly moniterd and assessed by corporate compliance in public platform, including GC website as well as The Stock Exchange of Thailand platform.

GC has established the policy and set up the Whistleblower System to receive opinions, suggestions, questions, and complaints pertaining to corporate governance or corporate compliance from stakeholders within and beyond the organization. Complying with international standards, the Whistleblower System focuses on three key principles: protection of complainants and subjects of the complaint, response to complainants, and investigation and remedy.

The three main actions in receiving the complaints

Investigation Committee
  • Independence
  • Confidentially
  • Non retaliation
  • Remedy program
Corporate
  • Confidentially
  • Protect reporter
  • Non retaliation
  • Employee discipline
  • Process Improvement
Complainant

Report in suspect of

  • Misconduct
  • Noncompliance
  • Fraud

Reporting channel

GC discloses the number of complaints received through the Whistleblower System and other channels as follows:

Complaints Received Through GC's Whistleblower System

20172 20182 20192 20202
Substantiated Case Substantiated Case Substantiated Case Reported Complete investigation Substantiated Case3
Code of Conduct Complaints
Fraud1 (case)
2
3
0
1
1
0
Conflict of Interest (case)
0
1
0
4
2
0
Business Code of Conduct (case) 
0
0
0
2
2
0
Harassment (case)
0
0
0
1
1
0
Non-Compliance (case)
0
1
0
2
2
0
Total (case)
2
5
0
10
8
0
Anti-competitive Complaints
Anti-competitive business practice (case)
0
0
0
0
0
0

Remarks

  1.  Corruption & Bribery cases are included in Fraud category
  2. All complaints in 2017, 2018, 2019 and 2020 were completely investigated, judged and solved a case.

Complaints Received Through Other Channels

20171 20181 20191 20201
Ongoing investigation Substantiated Case2
Social and Community Complaints (case)
0
0
0
0
0
Environment, Occupational Health and Safety Complaints (case)
1
0
0
0
0
Complaints on Products and Packages (case)
0
0
0
0
0
Total (case)
0
0
0
0
0

Remarks

  1.  All complaints in 2017, 2018, 2019 and 2020 were completely investigated, judged and solved a case.

Regarding complaints received through other channels, GC has conducted the investigation and established action plans to rectify the issues. Additionally, we develop the appropriate measures to prevent such cases, which may occur in the future.