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Whistleblower and Breaches

GC will not tolerate any behaviors or any violation of Business Codes of Conduct and Corporate Compliance. GC will investigate the violations according to corporate compliance procedures, rules and regulations in every cases in the same manners and report to the Audit Committee and the Corporate Governance Committee, which will validate the details of the violation reports from the Whistleblower System. GC’s Whistleblower System features a centralized whistleblowing, fines, and penalties information structure to enable effective management, analysis of control measures, or prevention of frauds or non-compliance. The scope of the Whistleblower System has also been expanded to cover GC’s stakeholders and subsidiaries in accordance with GC’s Corporate Governance Guidelines.

In 2023, 10 subsidiaries in which GC holds more than 50 percent shares developed their own whistleblower process (representing 83 percent) and two other subsidiaries were in the process of developing complaints management measures.

GC has disclosed all violation cases in code of business conduct, ethics, bribery and corruption, which has been strcitly moniterd and assessed by corporate compliance in public platform, including GC website as well as The Stock Exchange of Thailand platform.

Corporate Governance & Business Code of Conduct Handbook

GC has established the policy and set up the Whistleblower System to receive opinions, suggestions, questions, and complaints pertaining to corporate governance or corporate compliance from stakeholders within and beyond the organization. Complying with international standards, the Whistleblower System focuses on three key principles: protection of complainants and subjects of the complaint, response to complainants, and investigation and remedy

Whistleblower Policy Whistleblower System, Escalation Process and Collective & Disciplinary Actions Whistleblower Channel

The three main actions in receiving the complaints

Investigation Committee
  • Independence
  • Confidentially
  • Non retaliation
  • Remedy program
Corporate
  • Confidentially
  • Protect reporter
  • Non retaliation
  • Employee discipline
  • Process Improvement
Complainant

Report in suspect of

  • Misconduct
  • Noncompliance
  • Fraud

Reporting channel

GC discloses the number of complaints received through the Whistleblower System and other channels as follows:

Complaints Received Through GC's Whistleblower System

20202 20212 20222 20232
Substantiated Case Substantiated Case Substantiated Case Reported Complete Investigation Substantiated Case
Code of Conduct Complaints
Fraud1 (case)
0
0
0
3
3
2
Conflict of Interest (case)
0
1
0
0
0
2
Business Code of Conduct
0
0
0
1
1
0
Discrimination (case)
0
0
0
0
0
0
Sexual Harassment (case)
0
0
0
0
0
0
Non-sexual Harassment (case)
0
0
0
0
0
0
Total (case)
0
1
0
4
4
4
Anti-competitive Complaints
Anti-competitive business practice (case)
0
0
0
0
0
0

Remarks:

  1. Corruption & Bribery cases are included in Fraud category
  2. All complaints in 2020 - 2023 were completely investigated, judged and solved a case

Complaints Received Through Other Channels

20201 20211 20221 20231
Ongoing investigation Substantiated Case2
Social and Community Complaints (case)
0
0
5
0
1
Environment, Occupational Health and Safety Complaints (case)
0
0
1
0
0
Complaints on Products and Packages (case)
0
0
63
6
16
Total (case)
0
0
69
6
17

Remarks

  1. All complaints in 2020 - 2023 were completely investigated, judged and solved a case

Regarding complaints received through other channels, GC has conducted the investigation and established action plans to rectify the issues. Additionally, we develop the appropriate measures to prevent such cases, which may occur in the future. At present, the Corporate Compliance Department has compiled complaints and developed a central database to summarize complaint data for relevant departments, such as Risk Management Department, Internal Control Department, Corporate Governance Department, and Audit Department, to analyze causes and risks, review, and offer recommendations to process owners in order to determine additional appropriate control processes.