Business Continuity Management (BCM) System

GC has established the Business Continuity Management Policy in line with the ISO 45001/ OHSAS 18001, the ISO 22301 (Business Continuity Management System: BCMS) and Incident Management System (IMS) in order to create continuity and maximum efficiency in GC's business operations according to Business Continuity Management System Standard (BCMs Standard).

In the case where an emergency occurs, an Emergency Manager (EM) will be assigned to assess the situation prior establishing the management approach, which can be divided into three levels of emergency as follows.

Emergency Level 1 and 2
(Plant Lavel)

Non-Violent emergency event, which the situation can be controlled by Emergency Response Team.

Emergency Level 3 and Crisis Situation
(Province / Country Level)

Non-Violent emergency event, which the situation can be controlled by Emergency Response Team.

Business Continuity Management
(Business Interruption)

Non-Violent emergency event, which the situation can be controlled by Emergency Response Team.

Furthermore, GC communicates and educates employees about business continuity management through the BCM newsletter as well as the training such as the "BCM Awareness", "Risk Assessment and Business Impact Analysis" workshop. This is to ensure that the employees are knowledgeable in the BCM system and is able to apply the knowledge with its operations efficiently. These enable GC to be ready to handle emergency situations.

Rehearsal of Corporate Business Continuity Plan

From the unprecedented risk of COVID19 pandemic, GC has announced The COVID-19 emergency mitigation plan, appointed the responsible team in accordance to The Business Continuity Plan (BCP) as well as appointed the COVID-19 Prevention Committee to monitor and manage the situation in line with the national COVID-19 regulations, in order to efficiently prevent the spread of the COVID-19 in the organization and prevent the disruption to the business operations.

As a result, GC has conducted a rehearsal plan to mitigate the risk from COVID-19 in accordance to Business Continuity Plan in different scenarios across all level of the organization and business units. The objective of the event is to educate, prepare and reiterate the responsibility of all executives and employees, which helps GC to identify gaps and can effectively prepare for the potential incoming risks.

GC's Training in Business Continuity Plan

Apart from COVID-19 Crisis Management Rehearsal, GC has organized the rehearsal of Crisis Management and Business Continuity Plan (BCP) in Cyber Attack, Cyber Incident Response, Risk & Disaster Management as well as ISO 22301:2019 readiness for the renewal. This is to ensure that the employees have understanding and readiness about the all form of disaster.

Moreover, GC has created the internal communication methods to manage and monitor internal risks as well as prepare Business Continuity Plan, for example, Internet News Letter and E-Leaning. GC had also digitalized the emergency reporting and reporting center, including the Incident Management System (IMS).

Incident Management System (IMS) on Mobile

GC has developed the Incident Management System to handle emergency situations escalating into crisis and leading to the implementation of the Business Continuity Plan (BCP). Executives are able to monitor the situation, details and location of the incident, including the roles and responsibilities. This will help them to decide and execute commands appropriately.