Business Continuity Management
Business Continuity Management System
GC has integrated its Business Continuity Management System by adopting the ISO 45001 Occupational Health and Safety Management System, the ISO 22301 Business Continuity Management System (BCMS), and the GC Management System (GCMS) as guidelines for managing emergencies and crises. This ensures continuity and maximum efficiency in the Company's business operations in accordance with the Business Continuity Management System Standard (BCMS Standard).
In the case where an emergency occurs, an Emergency Manager (EM) will be assigned to assess the situation prior establishing the management approach, which can be divided into three levels of emergency as follows.
Emergency level 1
(Plant level)
Non-Violent emergency event, which the situation can be controlled by Emergency Response Team.
Emergency level 2
(Plant level)
Minor emergency event which the situation might affect surrounding communities and requires additional resources to manage situation.
Emergency Level 3 and Crisis Situation
(Province / Country Level)
Major emergency event which the situation’s impact reaches province/city level and requires additional resources to control the situation.
Business Continuity Management
(Business Interruption)
Major disruption event that significantly impacts the company’s business continuity, critical business processes, and its image and reputation
Furthermore, GC communicates and educates employees about business continuity management through the BCM newsletter as well as the training such as the "BCM Awareness", "Risk Assessment and Business Impact Analysis" workshop. This is to ensure that the employees are knowledgeable in the BCM system and is able to apply the knowledge with its operations efficiently. These enable GC to be ready to handle emergency situations.
Rehearsal of Corporate Business Continuity Plan
GC conducts annual Crisis Management and Business Continuity Plan (BCP) drills to ensure the organization can respond to emerging threats in alignment with enterprise-level risk assessments. In 2025, the Company conducted a corporate-level Business Continuity Management drill to prepare for emergency situations caused by thunderstorms that could result in the shutdown of electricity and steam systems in the Map Ta Phut area, leading to sudden production stoppages at multiple plants and potentially causing widespread business disruption. The objectives of the drill were to ensure that management and relevant employees understand their roles, responsibilities, and operational guidelines in the event of an actual incident, as well as to identify areas for improvement and implement corrective actions to strengthen the organization's preparedness and resilience for the future.
GC's Training in Business Continuity Plan
In 2025, GC developed and implemented artificial intelligence (AI) technology in its Business Continuity Management (BCM) system on the Company's AI platform to enhance business continuity management, making it more modern, accessible, and efficient. This initiative responds to the need for learning operational guidelines, while continuously providing employees with updated information and situational awareness through a newsletter, as well as the BCM all-in-one Platform, which serves as a source of information and documents related to BCM.
The Company offers an e-learning course on Business Continuity Management, allowing interested individuals to study at any time. This year, the Company conducted training and earthquake response drills for management and employees. Additionally, a short online course on Emergency - Crisis - BCP was developed for senior executives of companies within the group, enabling them to apply the principles to manage emergencies and crises in a timely manner.
Incident Management System (IMS) on Mobile
GC has established a Business Continuity Steering Committee (BCS) along with criteria for assessing the severity of incidents and processes for declaring the activation of the Business Continuity Plan (BCP). This framework enables timely management of incidents that may escalate into crises, ensuring that executives can make coordinated and appropriate decisions and directives. Additionally, each department has developed a call tree system to ensure comprehensive internal communication during emergencies.
Furthermore, GC utilises various communication channels for risk management, internal controls, and business continuity management, integrating digital systems as platforms for emergency reporting and information centralisation. Examples include communication via the intranet, newsletters, SMS, and online meetings (e.g., Microsoft Teams).
