Business Continuity Management System

GC has established the Business Continuity Management Policy in line with the ISO 45001/ OHSAS 18001, the ISO 22301 (Business Continuity Management System: BCMS) and GC Management System (GCMS) in order to create continuity and maximum efficiency in GC's business operations according to Business Continuity Management System Standard (BCMs Standard).

In the case where an emergency occurs, an Emergency Manager (EM) will be assigned to assess the situation prior establishing the management approach, which can be divided into three levels of emergency as follows.

Emergency level 1
(Plant level)

Non-Violent emergency event, which the situation can be controlled by Emergency Response Team.

Emergency level 2
(Plant level)

Minor emergency event which the situation might affect surrounding communities and requires additional resources to manage situation.

Emergency Level 3 and Crisis Situation
(Province / Country Level)

Major emergency event which the situation’s impact reaches province/city level and requires additional resources to control the situation.

Business Continuity Management
(Business Interruption)

Major disruption event which significantly impact company's reputation, regulation, and business continuity.

Furthermore, GC communicates and educates employees about business continuity management through the BCM newsletter as well as the training such as the "BCM Awareness", "Risk Assessment and Business Impact Analysis" workshop. This is to ensure that the employees are knowledgeable in the BCM system and is able to apply the knowledge with its operations efficiently. These enable GC to be ready to handle emergency situations.

Rehearsal of Corporate Business Continuity Plan

GC has determined that the rehearsal of the Crisis Management Plan and the Business Continuity Plan (BCP) be carried out on an annual basis. In 2022, BCP rehearsals were conducted to enable GC’s response to emerging risks consistent with corporate-level risk assessment. Therefore, BCP rehearsals based on scenarios, such as cyber-attacks, fire, and chemical leaks, have been carried out to ensure that the management and concerned employees acknowledge their respective roles, duties and expected course of action in the face of such incidents. At the same time, the rehearsals assist relevant parties in defining flaws in the implementation of backup measures, allowing for necessary improvements/corrections prior to the actual occurrence of such incidents.

GC's Training in Business Continuity Plan

In order to enable employees’ knowledge and understanding about the process of business continuity management based on international standards, GC has held a training course on Business Continuity Management according to ISO22301:2019 in 2022. The course was imparted by expert guest lecturers from various organizations to prepare employees for the transition to a new set of standards. Other relevant trainings, including a knowledge exchange course between GC Group’s subsidiairies and an e-learning course on business continuity, are available for interested parties to educate themselves at all times. These activities contribute greatly to strengthening GC’s culture of non-stop learning.

Moreover, GC has created the internal communication methods to manage and monitor internal risks as well as prepare Business Continuity Plan, for example, Internet News Letter. GC had also digitalized the emergency reporting and reporting center, including the Incident Management System (IMS).

Incident Management System (IMS) on Mobile

GC has developed the Incident Management System to handle emergency situations escalating into crisis and leading to the implementation of the Business Continuity Plan (BCP). Executives are able to monitor the situation, details and location of the incident, including the roles and responsibilities. This will help them to decide and execute commands appropriately.