CSR Strategy
Target
- Community satisfaction rate in 2023 at least 92.38 percent
- Conduct five Social Enterprise (SE) and Creating Shared Value (CSV) projects within 2023.
- Achieve CSR strategy goals from 2022 onwards, focusing 70% of the efforts on social development in creating business value and 30% on donation to society.
- Aim towards becoming the Partner of Choice within 2025.
Challenges and Strategic Response
In parallel with our business operation, GC supports and contributes stakeholder engagement programs in the community and applies for all local operations in order to create balance in conducting business, respond to the expectations of stakeholders, as well as conducts local stakeholder or community impact assessment to prevent and reduct impacts on the environment, community, and social impacts that may occur from the company’s opeations. GC commits to create shared business value with local communities and the society. We also focus on building relationship and engagement with all sectors, and build the capacity for community and local stakeholders to ensure they can communicate with the company. . GC applies our innovation and expertise to CSR projects and activities, which align with the circular economy concept. Such projects improve the quality of life and economy for the people in the community surrounding our operating sites in tandem with resolving environmental issues concerning water shortage and plastic waste management. These activities truly respond to the current needs of the communities, allowing them to develop alongside the company in a sustainable manner.
แนวทางการบริหารจัดการ (Management Approach) GRI 3-3 (2021)
CSR Strategy
GC has developed the Corporate Sustainability Strategy based on one of Corporate Strategy “Balance Business with Sustainability” and the UN SDGs. Our Corporate Sustainability Strategy has focused on Creating Shared Values (CSV) and Social Enterprise (SE), which are emphasized to solve the social problems, to increase resource efficiency through Circular Economy (CE) and sustainable environment management. These efforts of creating balance growth of community and society along with the growth of the organization also aligns with the stakeholders’ expectations.
GC continues its implementation of the Step Up strategy to enhance organizational sustainability in leading ESG practices throughout the value chain and covering all groups of stakeholders by driving actions towards the Net Zero Goal (decarbonization). The company also implements Circular Economy (integrated waste management) in conjunction with extending social enterprise operations in various projects and striving to meet the needs of communities and societies with a more efficient and effective CSR Portfolio to create social impact while increasing confidence, credibility, and trust in the company in order to become Partners of Choice.
Accordingly, GC has taken the following actions:
1. Decarbonization (Net Zero): Supporting and cooperating with communities and networks within and beyond GC areas in the effort to increase forest areas and absorb carbon as well as promote carbon credits.
2. Circular Economy (Waste Management): Implementing Circular Economy principles to drive integrated waste management, establishing efficient community plastic recycling centers, and creating awareness of continuous end-to-end plastic waste management to create social returns and maximize positive social contributions.
3. SE Transformation (Evolution): Closely collaborating with communities to expand social enterprise operations in various projects to create income, occupation, and benefits for the communities, respond to needs, solve community problems, and establish a sustainable society.
4. Community Relations (Stakeholder Management): Fostering good relationships with communities and societies through collaborations on projects and activities, responding to needs, and solving stakeholder problems to create long-term social satisfaction.
GC continuously develops CSR programs and activities by following the Corporate Sustainability Strategy and G-BEST criteria, according to three priorities, which are Better Living, Sharing, and Ecology.
Community and Local Stakeholder Engagement
Also, GC recognizes that the community and stakeholders' opinions are crucial for enhancing its operations' efficiency. Therefore, GC establishes clear communication channels for the community and stakeholders to provide opinions and violations appropriately through the following communication methods.
- 96 social and environmental projects in 2023.
- Conducting regular community and local stakeholders survey of perception on engagement strategy once a year.
- Meetings with the community and local stakeholders to identify emerging concerns.
- Creating whistleblower system as a centralized whistleblowing, fines, and penalties information structure. GC will investigate the violations and report to the Audit Committee and the Corporate Governance Committee to prevent the social and community complaints as well as conduct tracking of grievances to enable effective management.
- Contact through the company website.
Community Satisfaction Survey Result
GC’s continuous CSR efforts have contributed to achieve community satisfaction rate above target in 2023. This reflects our good relationship with local communities and the society as well as their confidence in our company.
Community Satisfaction
| Performance | ||||
|---|---|---|---|---|
| 2020 | 2021 | 2022 | 2023 | |
| Community Satisfaction (%) | 86.14 | 91.25 | 90.46 | 92.38 |
Target 2023
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Community Complaints Received Through Other Channels
| 2020 | 2021 | 2022 | 2023 | |
|---|---|---|---|---|
| Social and Community Complaint (Case) | 0 | 0 | 0 | 0 |